Contact Us

National Rail Enquiries is the definitive source for all train service information throughout the UK including service updates on the live departure boards.

East Midlands Railway and CrossCountry Trains also provide timetable information for their services.

The Derwent Valley Line timetable can be found on the East Midlands Railway timetables page.

Traveline provides public transport information for all bus, tram and rail services.

Further information is available on the Your Journey page.

Any problems you encounter with your train service should be reported directly to the train operator, East Midlands Railway or CrossCountry Trains.

If you have followed the Train Operating Company’s complaints process and are not happy with the response, you can contact the Rail Ombudsman for more advice.

Any problems you encounter at our stations should be reported directly to East Midlands Railway.

Network Rail is responsible for all issues relating to the rail infrastructure and signalling.

Contact British Transport Police, text 61016 or in an emergency please dial 999.

British Transport Police are the national police force for the railways. Every day, they police the journeys of more than six million passengers. Their aim is to get you home safe, secure and on time. See it, Say it, Sorted!

Please report lost property to East Midlands Railway using the form on the Report Lost Property page

 

Please use the following contact details to get in touch about issues relating to the CRP. For issues with train services or other problems contact the train operators, or see the FAQs listed above.